Q: What is Claw Joyland

A: Claw Joyland is an arcade dedicated to the thrill of claw machines!We offer a variety of plush toys, anime figurines, and limited-edition collectibles.

Whether you're here with family, friends, or on a date — it's the perfect place to relax and have fun.

Q: How do I play?

A: Use our self-serve kiosk at the front of the store to purchase game tokens.

1.Choose a claw machine and insert your tokens.

2.Use the joystick to position the claw, then press the button to attempt grabbing a prize.

3.If successful, your prize will drop into the chute — just reach in and grab it!

Q: How many tokens does each game cost?

A: Each machine costs between 1 to 5 tokens, depending on the prize.

About 90% of our machines only require 1-2 token — fun and budget-friendly!

Q: What payment methods do you accept?

A: We accept: Cash Credit/Debit Cards Apple Pay Google Pay

Q: What kind of prizes can I win?

A: You can win: Plush toys Anime figurines Trendy accessories Limited-edition collectibles

We update our prizes regularly — have a request? Let us know!

Q: Can I upgrade or trade in prizes?

A: Yes! Our point system allows you to trade in smaller prizes for larger, higher-tier items.

Just ask our staff — we're happy to assist!

Q: Can I store my prizes?

A: Absolutely. You can store your prizes for free at the location where you won them — no time limit.

Q: Can I buy prizes directly?

A: Yes, we have a retail section with select items available for purchase.

However, some prizes can only be obtained through gameplay or point redemption.

Q: Can I take prizes home?

A: Of course! Just keep in mind: once taken, prizes can no longer be used for upgrades or exchanges.

Q: Is there an age restriction?

A: All ages are welcome! Children under 6 must be accompanied by a parent or guardian.

Q: How many tries does it typically take to win?

A: It depends on your skill, aim, and luck!Some players win on their first try, while others may need a few attempts.

Q: How do I earn points?

A: Each plush toy you win from a machine earns you 1 point.Points can be saved and used to redeem larger or higher-tier prizes!

Please note: Keychains, blind boxes, stickers, and other small items do not earn points.

Q: Do gift cards expire?

A: No, Claw Joyland gift cards never expire.

Q: Can I give the gift card to someone else?

A: Yes! digital ift cards can be given to friends or family.

Q: How do I check the gift card balance?

A: You can check the balance at any Claw Joyland store counter.

Q: How long does it take to receive the digital card?

A: Gift cards are usually delivered via email within 1 hour, and no later than 24 hours after purchase.